BT India recruitment 2021 – BT India Pvt Ltd is recruiting Various no of candidates for their Campus Trainee vacancy in Gurgaon. Job seekers are requested to read the Latest BT India Job Notification 2021 completely, Before applying for this job. BT India Pvt Ltd (BT India) jobs is come under the Private Job. This is the best opportunity for the job seekers who are looking for the Careers in BT India. Job applications are collected by Online mode, through their https://www.bt.com/ company website.
BT India Recruitment 2021 for Campus Trainee
Recently BT India Pvt Ltd announced the job opening notifications for the post of Campus Trainee, which will be applied via Online between 05 May 2021 and 26 May 2021. The interested and eligible candidates are requested to apply this job as soon as possible. Do not miss the career opportunity in BT India Pvt Ltd. The detailed information about BT India Pvt Ltd Notification 2021 has been given below.
The aspirants are requested to read below the BT India job selection process, eligibility criteria, salary, age limit and application fees in our Examlocal website. Applicants are staying tuned to this page for upcoming changes in BT India Campus Trainee job 2021. For more detailed information, check their official website https://www.bt.com/. We will post upcoming BT India Careers job notifications on our website.
| Organization Name | BT India Pvt Ltd (BT India) |
| Employment Type | Private Job |
| Job Location | Gurgaon |
| Total No. of Vacancies | Various |
| Name of the Post | Campus Trainee |
| Apply Mode | Online |
| Last date of Apply | ————- |
| Company Official Website | Visit Website |
BT India Recruitment 2021 Job Details
BT India Pvt Ltd has announced the jobs Various vacancies for the post of Campus Trainee. job details given below
Total No of Vacancies: Various
- Campus Trainee
BT India Recruitment 2021 Eligibility Criteria
Eligible candidates to check their educational qualification, age limit to get Campus Trainee job in 2021
Eligibility Criteria for British Telecom (BT) Recruitment 2021:
BE/ B.Tech in CSE/ ECE/ EEE or Electronics & Telecommunication Engineering; B.Sc
Job Description:
- To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs.
- The work will be allocated in the queue in the form of Chat or back office wherein an individual will be responsible to resolve the concerns / queries raised or have to provide accurate information to the customer.
- This involves working on chat & back office (inbound and outbound) queues basis the alignment. Need to understand the customer query / concern and take appropriate action accordingly. This can involve a certain amount of investigative work, checking for process via different tools.
- Working as part of a team to consistently deliver good customer experience / satisfaction and operational targets including quality measures.
Job responsibilities:
- To take chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
- To ensure prompt and accurate information being provided with appropriate resolution
- To achieve operational targets as defined by for the process
- To maintain queue levels to agreed SLA targets levels
- To achieve and maintain a good knowledge/capability of BT systems.
- When dealing with customers aspire to deliver an excellent customer experience via. Chats or back office.
- To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams
- To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
- To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
- Share best practice within the team and across the Digital Care Community
- Adhere to relevant shift patterns and break schedules
- Take responsibility for personal development and drive own performance
Requirements:
- Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills
- Be flexible to work in rotational shifts
- Good questioning and listening skills
- Good empathy and customer ownership skills
- Good cross-cultural awareness to be able to effectively communicate with UK customers
- Good objection handling/diffusing/complaint handling skills
- Good customer interaction skills with the ability to recognise the customers’ needs
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
- PC literate with good system navigation skills
- Good Data input skills
- Good Problem solving
- Good MS Office (Excel, Word, Outlook) skills
Salary
BT India Pvt Ltd offers a good pay scale for selected candidates for their Campus Trainee posts in 2021. The candidates see the salary details below.
- Best In Industry
Selection Process
BT India Pvt Ltd (BT India) may follow the following process to select the candidates. For Accurate information, check their official job notification pdf.
- Interview
BT India Recruitment Procedure
Selection / Recruitment procedure for the BT India Campus Trainee detail given below.
How to apply for BT India Pvt Ltd Campus Trainee Recruitment 2021
Step 1: Visit BT India Pvt Ltd website – https://www.bt.com/
Step 2: Search the job opening details
Step 3: Read the notification in the official BT India Pvt Ltd website
Step 4: Go through BT India online apply page
Step 5: Fill the application form with upload your scanned documents
Step 6: Submit your Online application
Step 7: If required, make the payment & take a print out, for your completed application for future use
BT India Official Notification & Application Links
BT India Pvt Ltd Official Website: Visit !
BT India Recruitment 2021 Notification: View Notification !
BT India Recruitment 2021 Apply Link: Apply Now !
Dont Stop Here!!!
